Angry Birds Online Shop

Orders & shipping

• How can I make changes to an order that I have already placed?

  Depending on when you placed your order, there is a chance that you will be able to modify it before it is shipped. When changing the contents of the order, we will either issue you a partial refund or request you to pay us the price difference manually, depending on the value of the edited order.

  
  

  Please contact us at shop@rovio.com as soon as possible in case of any changes and we will give you detailed instructions regarding your specific order by e-mail.

• How do I make sure I pay in the correct currency?

  One important thing about ordering from our Online Shop is ordering in the correct currency. Currently you can pay in our Online Shop using Euros or Dollars. When entering our Online Shop at http://shop.angrybirds.com/ , you are prompted to choose your region. Make sure that you pick the right region, as choosing the wrong region can cause high shipping costs (overseas delivery) or an unexpected price change due to currency exchange rates. 

  
  

  Your region is displayed in the upper left corner of the website, and you can change it any time by clicking "Change region".

• I bought an Angry Birds product. Is it genuine?

  Any products bought directly from our Online Shop are guaranteed to be genuine. In addition to this, we have several licensed retailers throughout the world. However, it has come to our attention that from time to time, some sellers are selling counterfeit products through online stores. In case of any doubt, please send a photo of the item to shop@rovio.com along with information on where you bought the item.

• I have just realised that I was charged in the wrong currency. What can I do?

  Please contact customer service at shop@rovio.com and they will clear the matter up. In the future, please ensure that you have selected the correct region from the top left of the shop screen.
  

• I would like to make a large purchase for our company or association. Can you help?

  You've come to the right place! We're happy to provide companies and associations of all sizes with Angry Birds apparel. Please note that when ordering a large number of items, we encourage you to place your order early to avoid any delays. 

  
  

  We unfortunately do not have a dedicated wholesale program at the moment and as such, we do not offer bulk discounts for the listed prices. However, since we offer a flat shipping rate for all our transactions, you are not required to pay high shipping costs even when placing an exceptionally large order when using the standard shipping method. Please visit  http://shop.angrybirds.com/ for more information and to place your order.

• My product is faulty! What can I do?

  Please contact our Online Shop at shop@rovio.com in all support cases regarding Angry Birds merchandise bought from our Online Shop and we will help you as fast as we can. Please include photos of the defective product in your message to speed up the process. In all other cases, we encourage you to contact the seller directly for further instructions.

• What payment methods do you offer?

  Our Online Shop currently supports Visa and Mastercard credit cards. In addition to this, most debit cards provided by Visa and Mastercard should work in our Online Shop, although exceptions may apply. Additionally, some banks provide the option to pay with a credit or a debit card in an online store, but that option needs to be activated manually. For further information, please consult your bank.

• Where are the items that I have ordered?

  If you have received a shipping confirmation with tracking information, please refer to the carrier with the tracking information for more details. If you have not received a shipping confirmation, your order has not been shipped yet. 

  
  

  Furthermore, sometimes you can make pre-orders from our Online Shop. If your order contains a pre-order for a future product, the order will not be shipped before all the items are available for delivery. You can check the expected shipping date for pre-orders from our Online Shop at http://shop.angrybirds.com

• Where can I see how much the shipping costs are to my country?

  Once you proceed to the checkout, the shipping options and costs will be displayed. You can review the shipping costs before payment. Naturally, you can cancel your order at this stage.

• Which countries do you deliver to?

  We deliver worldwide.

• Will there be any additional charges or hidden fees for my order?

  
  

  We're glad that you asked. At Angry Birds Online Shop we want everyone to join in on the fun, and as such we provide worldwide delivery. We also provide exact information on how much our products cost and what the cost of shipping for these products is. However, we unfortunately cannot control the local customs fees and other third-party charges that apply in specific situations. Please consult your local customs office for any information about customs fees, import tax, or other fees that may apply when picking up your order.

  
  

  Additionally, because all transactions at our Online Shop are directed to Finland, Europe, an international transaction fee from your credit card company and/or bank may apply when buying from our Online Shop. This fee varies from bank to bank, and we suggest that you contact your local bank or credit card provider for more information. Generally speaking these fees should not exceed 3 percent of the purchase value.

   

  Finally, Online Shops and App Stores are required to occasionally place an authorization hold on your account for an extra dollar at the point of purchase. These occasions can be both random and when changes have occurred in the billing information given by you. This one dollar is passed through the system to verify that firstly the account details are correct, and secondly that the account is active.

  
  Authorization holds are removed by your bank shortly after your purchase clears.

• Can't find an answer to your question?
  Ask us!